Whether you are building a brand-new site and are completely new to WordPress or have more experience with building WP websites, you may still find problems where you are not sure how to proceed, and this is when you shouldn’t be afraid of asking for some expert WordPress help.
Go To The Source
WordPress has its own support site where you can get help to install, customise and set up your blog for the first time. Also the free wordpress.com blogs also have good resources for beginners who often start on the free side before making the switch to a paid domain and website. For example here is a great example for beginners for how to set up a free WordPress blog, and includes a free checklist to get you started on the right path.
Once you have begun creating your content you might find that you need to add some extra features which you are not sure how to do. Looking for help on the forums, at the first link above, is a good place to start. There is also a FAQ that provides full answers to the most commonly asked questions whether that is for installation problems with WordPress, security issues, layout and design fixes or to get help with controlling spam. When you need to modify your site to add an extra feature like you may have seen on another site, it’s then that you might need extra support in incorporating these new aspects into your own website.
As WordPress is open source there are many devs that have made free themes and plug-ins that you can add to your site. Paid or premium plug-ins or themes usually include some aspects of help and support to enable you to use them correctly. User documentation/help files or links to walk-through videos or how to’s is the usual support method, and a six month minimum free updates period, with optional paid extensions, is pretty common on the biggest theme and plugin marketplaces.
Take A Step Back
If you have just installed a new theme or a new plug-in, and then your site has broken, then to quickly troubleshoot what went wrong try going back to the version of your site that was there before you made the change.
If you install the WP Rollback plug-in, this enables you to roll back to a previous version, and will also do the same for rolling back the theme. You should always make sure that you have a back up before any site updates as they are not always 100% foolproof.
WordPress Plug-in Help
One of the most common problems in our experience as Word Press support specialists are plug-in conflicts. Not every plugin works with all other plugins, and sometimes you will get unexpected results after uploading a new one. Once you have put the site back how it was you will be able to see if it was the new addition that was the likely culprit.
If you are using a free WordPress plugin, you will see a help tab on the plug-in page where you can see how to best use the plug-in. Often you will find that other users have asked the same question, so just have a quick read through and you may find the answer to your question there. If not, then all you need to do is register for an account on WordPress.org and log in to post a message on the support tab of that plug-in – (see image)
Some free plug-ins, such as Akismet (for combating Spam) are updated regularly and so you will get a prompt response from the developers. However if the plug-in that you have installed is not often updated, then you may have to wait a while for any reply. Sometimes you may have to wait many months or even not get a reply at all. This is because the developer may have switched projects or not had the time or money to dedicate to the plugin. This is when you will need to look for some express wordpress support, especially if your site has crashed, has been hacked or has the white screen of death.
WordPress Theme Help
Just like the plug-ins page the developer for your WordPress theme will provide some aspect of WordPress support. If your question involves modifying or customising the theme, then it may be necessary to pay for premium WordPress support as that is not often included in a standard after sales period.
If you have further questions about any aspect of WordPress then just hit us up on the live chat to see if we can point you in the right direction, or if you already know you will need a quick fix and are ready to purchase a one time job, just go to the request a quote page.